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Bonded Builders Home Warranty - Coverage
During the warranty period on your new home, the Builder assures and BBHWA warrants that the covered unit will be free from:

1. Defects in materials or workmanship, as defined in the Performance Standards attached to your warranty, except defects in appliances, fixtures and equipment which are not covered by this warranty.*
2. Defects in the electrical, plumbing and mechanical systems, as defined in the Performance Standards, including wiring, piping and ductwork portions of the systems.*

Defect in any of the systems resulting from failures in an appliance, fixture or piece of equipment which are covered by a manufacturer's warranty are NOT covered by this warranty.

*Defect also subject to the exclusions listed in the document.
Bonded Builders Home Warranty - Major Structural Defects
Coverage is also provided for Major Structural Defects, which occur during the term of the Warranty.  Subject to the limits provided in the Warranty, BBHWA will repair or replace a covered Major Structural Defect or pay the home buyer the reasonable actual cost of repair or replacement.  Repair of the major structural defect is limited to:

1. The repair of damage to the load-bearing portions of the covered home, which is necessary to restore its load-bearing ability.
2. The repair of damage to the load-bearing portions of the covered home, which make the home unsafe, unsanitary or otherwise uninhabitable.

BBHWA is responsible to you, the Homeowner, for total liability of all Major Structural Defects arising during the term of coverage.  Liability is limited to the amount of coverage not to exceed the original purchase price.  Repair and/or replacement do not extend the Warranty Term.

A "Major Structural Defect" is actual physical damage to load-bearing portions of the home.  The actual physical damage must affect the load-bearing function to the extent that the home becomes unsafe, unsanitary or other-wise uninhabitable and the repair will be limited to ensure only that the covered home is restored to a condition approximating the condition just prior to the defect, not to a "like new" condition.
Bonded Builders Home Warranty - Resolving Problems
If the Homeowner and Builder disagree on any claimed defective item or resulting repairs in accordance with this warranty and/or the Performance Standards (Form BBS401 attached to the warranty), the Builder or Homeowner may request third party conciliation.  In such cases the Builder or the Homeowner must contact the BBHWA.  The BBHWA will either complete or mail to the party requesting conciliation a Claimed Defect Form.  Any claimed item must be submitted to the BBHWA within 30 days from the expiration date of the covered items.  A BBHWA representative will attempt to remedy the problem even before formal conciliation.  If the BBHWA representative is unable to quickly resolve the problem through informal procedures, BBHWA will arrange a conciliation meeting at the home or unit location between the Builder, the Homeowner(s), or their representatives and a conciliator assigned by the BBHWA.  The meeting information will be confirmed before the scheduled conciliation.  During conciliation, evidence presented by both parties will be evaluated to determine the obligation owed (if any).  The Claimed Defect Form will be signed by the parties attending the meeting to acknowledge the items being considered.  If a decision is not made at the meeting, the conciliator will inform both parties of the decision on the claimed item(s) in writing.  If accepted in total, the Builder will comply with the decision and correct listed items.  If a claim decision cannot be resolved informally or through formal conciliation, either party may request a meeting of a "Claim Review Group" consisting of the conciliator and third party representatives for the Homeowner and the Builder.  If the Homeowner or the Builder do not agree to the Claim Review Group meeting and if either party does not accept in total the final decision of the conciliator, they should advise BBHWA in writing of their non-acceptance.  When a claim decision cannot be resolved between the parties, arbitration must be requested.
Bonded Builders Home Warranty - Arbitration
If, after conciliation, the Homeowner and Builder disagree on any claimed defective items in accordance with the Warranty and the Performance standards, the Builder or Homeowner shall request arbitration by a professional independent arbitration organization.  This request shall be made only after all attempts at conciliation between the disagreeing parties have failed and shall precede litigation attempted by either party on items that are specifically included in this warranty.  The parties agree to abide by any decision rendered through impartial third party arbitration.